Before Requesting a Return or Exchange

Returns

Eligible return requests must be raised within the applicable return window communicated on the ZEROXO website or at the time of purchase.

Return Conditions

• The product should be unused and unworn.
• Products should be returned in their original packaging.
• Original tags, labels and accessories should remain attached or be included wherever applicable.
• Products must not show signs of use, washing, damage, alteration or excessive handling.
• The product must pass the applicable quality inspection before a return or refund is approved.

ZEROXO reserves the right to reject a return where the product does not meet the applicable return conditions.

Exchanges

Eligible products may be exchanged subject to availability, product condition and the applicable exchange period.

Exchange Conditions

• Exchange requests must be submitted within the applicable exchange window.
• The product must be unused and unworn.
• Original packaging, tags and accessories should be retained.
• Exchanges are subject to availability of the requested size, colour, style or replacement product.
• If the replacement product has a higher price, the applicable difference may need to be paid.

If the requested replacement product is unavailable, ZEROXO may provide an alternative resolution in accordance with the applicable policy.

When Is a Product Eligible?

Non-Returnable & Non-Exchangeable Products

Unless specifically stated otherwise on the product page or applicable offer terms, the following categories may not be eligible for return or exchange:

• Products clearly marked as final sale or non-returnable.
• Clearance or specially discounted products where the offer terms state that returns or exchanges are not available.
• Products damaged, altered, worn or used after delivery.
• Customized or personalized products, where applicable.
• Gift cards and other non-physical or promotional items.
• Products specifically excluded under an individual promotion, campaign or offer.

The product page or offer terms applicable at the time of purchase will prevail where specific return restrictions are mentioned.

Sale Policy

Products purchased during special sales, promotional campaigns, clearance events or limited-time offers may be subject to different return and exchange conditions.

• Certain promotional products may be eligible for exchange only.
• Certain clearance or final-sale products may be non-returnable and non-exchangeable.
• Promotional offers may have specific terms that override the standard return policy.
• Where an offer specifically states that only store credit, gift card or exchange is available, a cash refund may not be provided.

Customers should carefully review the terms of any promotion before completing the purchase.

Damaged, Defective or Incorrect Products

If you receive a product that appears damaged, defective, incorrect or materially different from what was ordered, please contact ZEROXO customer support as soon as possible.

What You Should Provide

• Your order number.
• Clear photographs of the product and packaging.
• A description of the issue.
• The unboxing video, where available or requested.

Claims may be reviewed by our team before a replacement, exchange, refund or other resolution is approved.

Refunds

Where a refund is applicable, it will generally be initiated after the returned product has been received and successfully passes the applicable quality check.

The time taken for the refunded amount to appear in your original payment method may depend on the payment provider, bank or financial institution.

Refund Exceptions

• Shipping charges may not be refundable where permitted under the applicable policy.
• COD or other transaction-related charges may be treated according to the applicable checkout policy.
• Promotional orders may qualify only for exchange, store credit or gift card where specifically stated.
• Refunds may be withheld or adjusted where a returned product does not satisfy the applicable return conditions.

Store Credit / Gift Card

In cases where the applicable offer or return policy provides store credit or a gift card instead of a monetary refund, the credit will be issued according to the applicable terms.

Store credit or gift cards cannot be exchanged for cash unless otherwise required by applicable law.

Any validity period or usage restrictions applicable to the issued credit will be communicated at the time of issuance.

How to Request a Return or Exchange

Return Pickup & Shipping

Where return pickup is available, ZEROXO or its logistics partner may arrange collection from the delivery address.

Where pickup is unavailable in a particular location, customers may be required to self-ship the product according to the instructions provided by our support team.

Any applicable return shipping reimbursement, deduction or customer-paid shipping arrangement will depend on the reason for the return and the applicable policy.

Product Exchange Rules

• Exchange requests are subject to product availability.
• Size exchanges may be offered where the requested size is available.
• If the replacement product costs more, the applicable difference may need to be paid.
• If the replacement product is lower in value, the difference may be handled through store credit where applicable.
• A product may not be eligible for repeated exchanges unless specifically approved by ZEROXO customer support.

International Returns & Exchanges

Return and exchange availability for international orders may differ from domestic orders because of logistics, customs, duties and international shipping requirements.

Please contact ZEROXO customer support before placing an international return request to confirm whether return or exchange service is available for your location.

Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

Once an order has been processed, packed or shipped, cancellation may no longer be possible. In such cases, the applicable return policy may apply instead.

Changes to This Policy

ZEROXO reserves the right to update, modify or change this Return & Exchange Policy from time to time.

The policy applicable to an order will generally be determined based on the terms communicated at the time of purchase, subject to applicable law.